Portfolio - Services Related Businesses, 3 of 5
An Information Technology (IT) Services Company
Directive
Manage and refine the interviewing process for hiring technical and billable employees.
Remarks
I managed the technical interviewing process to effectively identify viable project team members. I improved the quality of the technical interviews by implementing consistent systems, documenting the processes, and training consultants to conduct technical interviews.
Results
Less employee turn-over.
Higher customer satisfaction due to better matching of technical skills with customer needs.
Reduced refunds due to incompatibility between billable employees and customers.