Portfolio -
Distribution, 1 of 2
A Pipe and Supply Distribution Company
Directive
Develop a customized user's manual and training program for a new, third-party Enterprise Resource Planning (ERP) system prior to implementation. The client's personnel were spread out across 14 locations in a tri-state area.
Remarks
Originally, the training program was going to be developed in collaboration with a core group of employees who had already evaluated the ERP system and familiarized themselves with the system's functionality. Within a month or so, it was evident that:
the client was far from meeting the established go-live date
the system had not been tested at any level
system enhancements were necessary prior to implementing the ERP system
The directive grew to include project management responsibilities along with application testing and process definition.
Results
Converted successfully to the new ERP system, preventing faulty implementation that was originally planned.
The user's manual was developed and personnel in all 14 locations were trained prior to implementation.
Accuracy of the system and processes increased from about 80% to 100%.
The net saving was at least $125,000.
The ROI was less than 10 months.
